Terms and Conditions

These conditions of use explain the main rules for accessing and using the Thunderpick Casino website, creating and using a player account, playing games, taking part in promotions, and using related services such as deposits and withdrawals.

By visiting the site, registering an account, depositing, playing, or claiming an offer, you agree to follow these service terms. They are here to set clear expectations, protect players, and keep the platform fair and secure for everyone.

Eligibility - who can use the platform

Thunderpick Casino is for adults only.

To use the platform, you must:

• Be at least 18 years old, and also meet the legal gambling age requirement in your jurisdiction (whichever is higher).
• Make sure that online gambling is legal where you are physically located when you access the site.

Access may be restricted or unavailable in certain countries or regions. If you are in a restricted location, some or all services (including registration, payments, games, or promotions) may not be available.

Creating an account - simple rules that matter

When you register, you agree to provide information that is accurate, complete, and kept up to date. This includes details such as your name, date of birth, address, email, and any other information required for account setup and security.

Key account rules:

• Your account must be registered in your own legal name.
• You must not create accounts using someone else’s details.
• Only the number of accounts permitted by the operator may be created and used by any one person, household, device, or network environment. If multiple accounts are detected where they are not allowed, they may be reviewed and restricted.

Verification checks (KYC) - why we may ask for documents

To protect players and meet regulatory and security standards, Thunderpick Casino may request verification at any time. This may be required before you can deposit, withdraw, or continue using certain services.

Verification may include requesting information or documents that confirm:

• Your identity and age
• Your address or place of residence
• Ownership of a payment method or wallet
• Source of funds or other details needed for security and anti-fraud checks

If verification is incomplete or inconsistent, certain actions (such as withdrawals) may be delayed while the review is completed.

Your account security - your responsibilities

You are responsible for keeping your login details confidential and for all activity that takes place through your account, whether or not you personally authorized it.

Your player account is personal. You must not:

• Share your account with anyone
• Transfer, sell, or give access to your account
• Use the platform on behalf of another person, or allow another person to use your account

If you suspect unauthorized access, contact support as soon as possible so the account can be protected.

Deposits, withdrawals, and balances - how payments generally work

Available payment methods can vary by location, currency, and internal security checks. Thunderpick Casino may support payments such as Bitcoin/BTC, Bitcoin Cash/BCH, Ethereum/ETH, Litecoin/LTC, Ripple/XRP, and Tether/USDT, but availability can change and may not apply to every player at all times.

Important notes:

• Processing times can vary depending on the method used, network conditions (for crypto), and verification status.
• Withdrawal requests may be reviewed before approval to help prevent fraud, chargeback abuse, and unauthorized activity.
• The operator may apply reasonable checks before processing transactions, including confirming ownership of a payment method or wallet.
• Limits, fees (if any), and other payment conditions may apply and can differ by method.

Bonus rules and promotion terms - read the offer details before you join

Promotions, bonuses, and free spins may come with additional bonus terms that apply alongside these platform rules. By opting into an offer, you agree to follow the specific rules shown for that promotion.

Common promotion conditions may include:

• Eligibility requirements (including location-based restrictions)
• Minimum deposit requirements
• Wagering requirements
• Time limits to use or complete wagering
• Game restrictions or contribution rules
• Rules on how bonus funds convert to cash funds

Example welcome offer terms (where available):

• A welcome bonus may require a bonus code (for example, WELCOME).
• Minimum deposit requirements may apply (for example, €20).
• Wagering may apply to the bonus amount (for example, 40x on bonus funds), while the deposit may remain withdrawable at any time, subject to standard checks.
• Some jurisdictions may be excluded from eligibility, which can include the United Kingdom, United States, Spain, Malta, Cyprus.
• Bonus abuse monitoring may be used to keep offers fair for genuine players.

If there is a conflict between a promotion’s specific rules and these service terms, the promotion’s specific rules will apply for that offer.

Game access and platform availability - what to expect

Thunderpick Casino aims to provide stable access to games and services, but availability can be affected by factors such as:

• Your location and local restrictions
• Device and browser compatibility
• Planned maintenance or software updates
• Technical issues beyond the operator’s control
• Provider-level outages or updates

Games, features, promotions, and payment options may be added, changed, limited, suspended, or removed to maintain service quality, comply with requirements, or reflect operational changes.

Fair play standards - what is not allowed

The platform is provided for personal entertainment use. Any behavior that undermines fairness, security, or compliance may be restricted.

Prohibited behavior includes, for example:

• Using the site for unlawful purposes
• Providing false or misleading information
• Fraud, collusion, or attempts to gain an unfair advantage
• Chargeback abuse or intentionally reversing payments improperly
• Bonus misuse, including patterns designed to exploit promotions rather than play normally
• Using unauthorized software, scripts, bots, or automated play tools
• Attempting to interfere with game outcomes, site systems, or security features
• Allowing someone else to access or use your account

When we may limit service - balanced operator rights

To protect players and the platform, Thunderpick Casino may take reasonable actions if it believes rules have been broken, verification is incomplete, or misuse is occurring. Depending on the situation, this can include:

• Refusing a registration or limiting access to certain services
• Placing promotions or bonuses on hold during review
• Freezing withdrawals or transactions temporarily for security checks
• Suspending or closing an account where necessary

Any action taken is intended to be proportionate to the risk or issue identified, with player safety and platform integrity as the priority.

Mistakes, malfunctions, and technical errors - how they’re handled

From time to time, errors can occur, such as:

• Game interruptions or disconnections
• Incorrect display of balances, results, or promotion status
• Pricing or paytable display issues
• Bonus crediting errors
• System or provider malfunctions

Thunderpick Casino reserves the right to correct obvious mistakes and to address the consequences of technical errors in a fair and reasonable way. Where a game malfunction affects play, the operator may void affected bets, adjust balances, or take other appropriate steps to restore accuracy.

Responsible gaming - keeping play healthy

Gambling should be treated as entertainment, not as a way to make money. If gambling stops being fun, it’s important to take action early.

Thunderpick Casino may offer player protection tools such as deposit limits, timeouts, self-exclusion options, and other responsible gaming controls where available. You can review support options and guidance on our Responsible Gaming page.

Intellectual property - using the site content properly

The website, design, logos, trademarks, text, software elements, and other original materials on Thunderpick Casino are owned by the operator or used under license. You may use the site for personal access to the services, but you must not copy, reproduce, modify, republish, distribute, or commercially exploit site content without permission.

Third-party providers and linked services

Some parts of the service rely on third parties, such as game studios, payment processors, verification tools, and infrastructure providers. As a result, certain features may be affected by third-party availability, updates, or operational limitations.

Where the site links to external services or resources, those services may have their own terms and policies. Thunderpick Casino is not responsible for external sites that it does not operate.

Liability limits - reasonable boundaries

Thunderpick Casino works to provide a secure, reliable service, but it cannot accept responsibility for losses or damages resulting from circumstances such as:

• Service interruptions, delays, or network issues
• Device incompatibility, browser limitations, or user configuration problems
• User error, including mistakes in deposits, withdrawals, or account actions
• Failures caused by third-party providers (such as payment networks or game providers)
• Events outside reasonable control (for example, outages, system attacks, or force majeure events)
• Misuse of the service or breach of these platform rules

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

No promises of uninterrupted service

The website, games, and services are provided on an “as is” and “as available” basis. This means access may not always be uninterrupted, timely, or error-free, and certain content or features may be unavailable in some locations or at some times.

Updates to these service terms

Thunderpick Casino may update these conditions of use from time to time to reflect changes in services, security practices, legal requirements, or operational needs. The latest version published on the website applies from the date it is posted, unless a different effective date is stated.

You are encouraged to review this page periodically. Continued use of the platform after updates are posted indicates acceptance of the updated terms.

Other important policies to review

These site terms work alongside other policies that may apply depending on how you use the platform. You may want to review:

• Our Privacy Policy
• Our Cookie Policy
• Bonus-specific promotion rules (where shown within each offer)
• Any AML/KYC-related information published on the site

Contacting Thunderpick Casino

If you have questions about these terms, your account, payments, or promotions, you can contact support using the official channel:

• Email: service@cs.thunderpick.com

Using Thunderpick Casino means playing within clear account rules designed to protect players, support fair play, and keep the service consistent. If anything is unclear, reaching out before you deposit or claim an offer is the best way to avoid misunderstandings later.